Monitored alarms with keyholder response
A monitored alarm gives you another layer of reassurance when an activation happens and you cannot respond yourself.
Secure East can install suitable new monitored alarm systems and take over many existing systems. Alarm signals are handled by EMCS, an independent alarm receiving centre operating around the clock.
What happens when the alarm activates?
When a monitored signal reaches EMCS, it is handled in line with the response plan agreed for your property. The monitoring team can contact the nominated keyholders and follow the escalation instructions held for the site.
This is keyholder response monitoring. It does not automatically include police response. We will explain exactly what is included before you agree to the service.
Why choose professional monitoring?
- Alarm signals can be handled 24 hours a day
- Your nominated keyholders can be contacted in an agreed order
- The response plan is recorded for the property
- Monitoring can help when your phone is off, out of signal or you are unavailable
- Suitable communication faults and system events can also be reported
- You still deal directly with Lloyd or Matthew for installation and servicing
New installations and monitored alarm takeovers
We can design a new system with monitoring in mind or assess a suitable existing alarm. If useful equipment can be retained, we will explain what can stay and what needs changing to create a reliable connection.
A takeover starts with a full inspection of the control panel, detection, sounders, power supplies, communication equipment and customer records.
Ajax Hub 2 can provide the secure communication at the centre of a professionally installed alarm system.
Monitoring that suits the way you use the property
A family home, holiday property, shop, office and workshop may all need different call lists and response instructions. We will help you think through who should be contacted and what should happen when different signals are received.
Monitoring charges and any installation work will be explained clearly before the connection goes live.
EMCS alarm receiving centre
EMCS provides professional 24 hour alarm monitoring and agreed response handling. Secure East remains your local point of contact for the alarm itself, so you are not left trying to explain the installation to a call centre when servicing or changes are needed.
Is monitoring right for you?
A standard audible alarm or app notification may be enough for some properties. Monitoring can be valuable where a property is often empty, several people share responsibility, valuable stock or equipment is held on site, or you simply want signals handled when you cannot answer your phone.
We will talk through the options without pressure.
Arrange a monitored alarm assessment
Tell us about the property and any system already installed. Lloyd or Matthew will explain the likely options and arrange a survey where required.